Leading an operational excellence project for a European airport

The client

A key player in ground handling services operating in western Europe airports

A key player in ground service handling operating in Western European airports, faced operational challenges to be compliant with its clients’ operating requirements (National & low-cost airline companies).

With the densification of air traffic, more pressure is put on aircraft rotation time, which requires ground service companies to become more flexible and to align their execution mode with industrial best practices. Currently, 50% of aircrafts land 10 minutes late or ahead of their initial schedule.

Our goal is therefore to adapt our clients’ existing organization to this challenge while considering the constraints of airport infrastructure and the specificities of airlines and aircraft models. Ground service companies are mandated to manage the end-to-end rotation process, including securing the aircraft parking lead time, performing disembarking / embarking, and managing luggage roution and loading. To address this operational complexity, ground teams must shift from a sequenced and compartmentalized process to an integrated mode, in order to improve their reactivity and reduce operating lead time “under aircrafts”.

To initiate this competitiveness improvement journey, IAC Partners have been mandated to conduct a competitiveness assessment of the operation performance. Onsite (tarmac) interviews and end-to-end process mapping aimed to highlight key points and performance flaws:

  • End-to-end process mapping
  • Identification of main pain points, constraints and enabling alternatives
  • Quantification of occurrences & impacts of pain points through a deep dive analysis of past years’ airlines records data
  • Structuration of a step by step action plan (according to stakes and implementation readiness

Within a 6-weeks period, IAC Partners’ team conducted a turnkey approach on operational excellence. IAC Partners’ industry expertise and approach have been replicated and performed on the airport service: Our hands-on methodology has been welcomed and approved by operators, taking into account specific social context.

The main areas for long-term improvements are thus defined: enabling better positioning and service offerings to airlines, taking into account the specificities and constraints of this urban airport.

  • Up to two million euros additional savings and revenue which can be implemented within 6 months
  • Process mapping and delays risk analysis aim to raise awareness of downstream consequences while reinforcing procedure upstream
  • Holistic assessment and business cases impacting equipment, process, tools and “trouble shooting procedures”